Delivery Details

We dispatch all orders received within 5 working days. Delivery times are dependent upon the products which you order. All other products are delivered either by parcel or pallet depending on the weight and size.

Due to the weight or size of some equipment, our delivery drivers may require some help with offloading your order. Also, it should be remembered that pallet deliveries are made by national carriers whose deliveries are normally to kerbside only.

Free Delivery

We offer a Free Delivery service to most areas of the country. Unfortunately we are unable to offer Free Delivery to the following postcodes:
AB, DD, LL, FK, HS, IV, KW, PA, PH, SA, TR, Northern Ireland, EIRE, Isle Of Man, Isle Of Wight & Channel Isles.

Please note that if you do place an order using these postcodes you maybe charged a refund fee. Please telephone us on 01440 702 812 so we can calculate the best possible delivery rate for you.

Returns

Kimer Storage Solutions UK Ltd want you to be entirely satisfied with your order.

We do not supply goods on a trial basis nor on sale or return. Prior to the return of any goods, you must contact us, in writing and within 7 days of delivery and subject to our agreement, the goods may be returned (we will provide you with a returns number). Any items must be returned to ourselves unused, undamaged and in original packaging with packaging and seals unbroken. In this case, you will be liable to a 20% re-stocking charge plus all delivery and collection costs to and from yourselves.

Kimer Storage Solutions UK Ltd are unable to accept the return of non stock items or goods on special order or that have been especially manufactured to required specification or amended from the original state.

If you are unable to inspect your goods at the time of delivery, please ensure that you sign "unchecked". In the unlikely event that your order is received damaged, then please contact us within 3 working days of receipt. We will then organise repair, replacement or refund. Due to carrier's terms and conditions, we are unable to process any notifications outside this period.

Any refund will be made using the same method as your order and after returned goods are inspected by ourselves.

Faulty Returns

Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.

If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted.

If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.

Kimer Storage Solutions UK Ltd.
Unit 7, Falconer Road,
Haverhill.
Suffolk. CB9 7XU.

Telephone: 01440 702 812
Email: contact@kimer.co.uk